Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@savisierra.com. Please note that returns will need to be sent to the following address: 1st Floor GTF 185GF, Sukh Bir / S/o Shri Kishan, 100 Feet Road, Ghitorni, New Delhi, Delhi – 110030, India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@savisierra.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pcpkj1608@gmail.com.
Last updated: September 21, 2026
At SaviSierra, we want you to feel confident when shopping with us. If there is a problem with your order, we're here to help.
Please read the following policy carefully to understand when returns, replacements, and refunds may be available.
1. Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product should be returned with its original packaging, where applicable.
- The item must not be damaged because of misuse, improper handling, or normal wear and tear.
- You must provide your order number and relevant details about the item.
- Certain products may not be eligible for return for health, hygiene, safety, personalization, or other applicable reasons.
Some products may have specific return requirements listed on their product page.
2. Damaged, Defective, or Incorrect Items
If your order arrives:
- damaged,
- defective,
- incomplete, or
- different from the product you ordered,
please contact us as soon as possible after delivery.
Please email support@savisierra.com with:
- Your order number
- A description of the problem
- Clear photographs or video showing the product and the issue
- Photographs of the packaging if it was damaged during shipping
Our team will review the information and determine the appropriate solution, which may include a replacement, refund, or other resolution.
3. Wrong or Missing Items
If you receive the wrong item or your order is missing an item, contact us at support@savisierra.com as soon as possible.
We may request photographs of the package, shipping label, and products received so that we can investigate the issue with our fulfillment or shipping partner.
If we confirm that an error occurred, we will work with you to provide an appropriate resolution.
4. Change-of-Mind Returns
If you simply change your mind about a purchase, a return may be available if the product is eligible under this policy.
The item must meet our return requirements, and the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Because SaviSierra works with different fulfillment and shipping partners, return instructions can vary by product.
Please contact us before sending anything back.
Do not send a product to the address shown on the original package unless our support team has provided return instructions.
5. Non-Returnable Products
Certain products may not be eligible for return, including products that are:
- Personalized or made specifically for you
- Used or damaged after delivery
- Opened or used for hygiene-related reasons where return restrictions apply
- Perishable, where applicable
- Gift cards or similar non-returnable items
- Digital products, where applicable
- Otherwise excluded under applicable law or the product's specific return terms
Product-specific exclusions will be communicated where applicable.
6. Return Shipping
If the return is due to a SaviSierra error, such as receiving an incorrect, defective, or damaged product, we will work with you regarding the appropriate return or replacement arrangement.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless applicable law requires otherwise.
We recommend using a trackable shipping service when returning an item.
7. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
The timing of the refund appearing in your account is controlled by your payment provider or financial institution.
8. Partial Refunds
In certain circumstances, only a partial refund may be available, such as when:
- An eligible item is returned with missing components
- The product has been used or damaged after delivery
- The product's condition has been materially changed
- Other circumstances permitted under applicable law apply
We will communicate any applicable deduction before processing the refund where reasonably possible.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it:
- Check your bank or payment account.
- Contact your payment provider.
- Contact your bank if necessary.
- If the refund still has not appeared, contact us at support@savisierra.com.
Please allow the processing time required by your payment provider before contacting us about a missing refund.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests received before the order has entered processing or fulfillment.
Once an order has been processed, shipped, or fulfilled, cancellation may no longer be possible. In that situation, you may need to follow the applicable return procedure.
11. Exchanges
Where practical, we may offer a replacement or exchange for eligible defective, damaged, or incorrect products.
Because products may be fulfilled by different suppliers or fulfillment partners, direct exchanges may not be available for every product.
If an exchange is not possible, we may provide another appropriate resolution.
12. International Orders
For international orders, delivery times, customs procedures, import duties, taxes, and other charges may vary depending on the destination country.
Customers are responsible for any applicable customs duties, import taxes, or other charges unless otherwise stated at checkout or required by applicable law.
International returns may also have different shipping requirements.
Please contact support@savisierra.com before returning an international order.
13. Products With Specific Return Policies
Some products may have different return conditions because of their nature, supplier requirements, hygiene considerations, customization, or destination-country regulations.
Where a product has specific return conditions, those terms will apply in addition to this policy.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights or protections that cannot legally be excluded under the laws applicable to your purchase.
Where mandatory consumer protection laws provide rights that are more favorable than the terms stated here, those legal rights will apply.
15. How to Request a Return or Refund
To request a return, replacement, or refund, contact:
SaviSierra Customer Support
Email: support@savisierra.com
Please include:
Order Number:
Name:
Product:
Reason for Request:
Photos/Video: Where applicable
Our customer support team will review your request and provide the next steps.
16. Contact Us
If you have questions about this Return & Refund Policy or your order, please contact us:
SaviSierra
Website: savisierra.com
Email: support@savisierra.com